Refresh Your KPIs – 8 Tips For Getting Your KPIs (Or Scorecard) Into Better Shape

I have used Scorecards and KPIs with turnaround clients and on performance optimisation projects for nearly 20 years and I’d like to share with you what works and what doesn’t when it comes to key performance indicators. Whether you are formulating your first KPIs, or wanting to refresh your existing ones, these plain English pointers [...]

Getting The Profit And Care Mix Right In The Aged Care Industry

What’s stopping Australia’s aged care providers from generating higher profits and quality resident care? According to Mr Rod Young, CEO of the Aged Care Association of Australia, the aged care industry will need to invest $21 billion in additional capacity over the next ten years to cater for Australia’s ageing population. Yet a 2010 study [...]

A Good Place To Start On Performance Improvement

There are so many factors involved in achieving performance improvement in any company, that it can be overwhelming. Jeremy de Constantin of Vantage Performance looks at a great starting point to achieve performance improvement – getting your stakeholder management right.